Shipping policy

Shipping Policy

Thank you for choosing THE GOLD HONEY.
We are committed to processing and delivering your order efficiently and securely worldwide.

1. Shipping Coverage

We offer worldwide shipping. Availability may vary depending on destination country regulations and courier service coverage.

Customers are responsible for ensuring that the product is permitted for import in their country before placing an order.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Processing times may be extended during peak seasons or promotional periods.

3. Shipping & Delivery Time

Estimated delivery times vary by destination:

  • GCC Countries: 2–7 business days

  • International (Standard): 5–14 business days

  • International (Express, if selected): 3–7 business days

Delivery timeframes are estimates only and are not guaranteed.

Delays caused by customs clearance, local authorities, courier disruptions, or force majeure events are beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on destination, weight, and selected shipping method.

Any promotional free shipping offers will be clearly stated at checkout.

5. Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, VAT, or other taxes imposed by the destination country.

These charges are the sole responsibility of the customer.

THE GOLD HONEY is not responsible for delays or additional costs caused by customs procedures.

6. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping information.

If a package is returned due to:

  • Incorrect or incomplete address

  • Failure to collect

  • Refusal to pay customs fees

Reshipping costs will be charged to the customer.

7. Lost or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.

For lost shipments, we will initiate an investigation with the courier. Resolution timelines depend on the carrier’s policies.

8. Risk of Loss

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

9. Delivery Disclaimer

Delivery dates are estimates only. We are not liable for delays caused by courier services, customs authorities, natural events, or circumstances beyond our reasonable control.