Refund policy

Return & Refund Policy

Thank you for shopping with THE GOLD HONEY.

We value customer satisfaction while maintaining strict quality and safety standards for our products.

For any return or refund inquiries, please contact us at:
📧 trythegoldhoney@gmail.com

1. Eligibility for Returns

Due to the nature of our products (consumable honey-based supplements), we only accept returns under the following conditions:

  • The product is unopened, unused, and in its original sealed condition

  • The return request is submitted within 48 hours of delivery

  • Proof of purchase is provided

  • Clear photos of the product and packaging are submitted

Opened or partially used products are not eligible for return or refund for hygiene and safety reasons.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used products

  • Products damaged due to misuse or improper storage

  • Orders refused at delivery without valid reason

  • Delays caused by customs or courier services

  • Change of mind after shipment

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery by emailing:

📧 trythegoldhoney@gmail.com

Please include:

  • Your order number

  • Clear photos of the item

  • Photos of the outer packaging

We will review the case and offer a replacement or refund at our discretion.

4. International Orders & Customs

For international shipments:

  • Customers are responsible for ensuring the product complies with local import regulations.

  • Customs duties, taxes, and clearance fees are the customer’s responsibility.

  • Orders seized, delayed, or rejected by customs authorities are not eligible for refund.

  • Refused shipments due to unpaid customs fees are not eligible for refund.

5. Refund Process

If a return is approved:

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

  • International return shipping costs are the responsibility of the customer.

  • Refund processing may take 5–14 business days depending on the payment provider.

6. Health & Product Disclaimer

THE GOLD HONEY products are natural dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Results may vary from person to person.

Customers with medical conditions or those taking medication should consult a qualified healthcare professional before use.

7. Right to Refuse

THE GOLD HONEY reserves the right to refuse returns or refunds that do not meet the conditions stated in this policy.